Press Release - CU Times

Student Borrowers Seek More Communication Channels

A new survey by First Associates Loan Servicing showed student loan borrowers prefer more methods of communication with servicers than most offer.

"The response from the more than 100 individuals from around the country clearly showed that student loan borrowers want to choose the communication channel that best suits their lifestyle and that traditional servers are not providing those channels," said David Johnson, CEO of First Associates Loan Servicing.

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